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As a manager, a large part of your job will be clear and effective communication both face to face and via email. For each of the examples below, write an appropriate response. Lots of information can be found on our website to help with your answers - www.ignitegymnastics.co.uk

EMAIL:

Hello

My little girl is interested in joining gymnastics. She is due to turn 4 in May. Is it worth starting with the flames class or waiting until May to join the after school class?

Thanks, Keira

EMAIL:

Good morning, I am looking for gymnastics classes after school for my daughter who is 7. Is this something you offer and please could you give me some more information. 

Kind regards Helena

EMAIL:

I wanted to inform you that I am withdrawing Sally from the class. Several parents, including myself, have concerns regarding the structure and delivery of recent sessions. Unfortunately, the girls often leave feeling upset, and there appears to be a lack of clear planning, coaching, and positive feedback.

The teachers seem disengaged and the children spend much of their time waiting in line rather than actively participating or progressing. Many children are still unable to perform a successful handstand, which suggests that more targeted instruction may be needed.

We had hoped for improvement by attending over several weeks, but unfortunately have not seen significant changes. I have attached a photo I took during the lesson showing the brazen laziness from your coaches during sessions.

Both Sally and I are disappointed with the experience, and at this time, I would not feel comfortable recommending the class. I hope you will consider reviewing the current teaching approach to better support the children's learning and engagement.

EMAIL:

Hi I have a 4 and a 7 year old what class can they attend together and can parents watch?

How do I book?

cheers, Tina

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